Refund Policy
Effective date: 1 July 2026
Operated by Wise Choice Australasia Pty Ltd (ABN 25 655 601 755) · Sydney NSW
1. Your Australian Consumer Law Rights
Consumer guarantee — cannot be excluded
Under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010), you are entitled to a refund or replacement for a major failure, and compensation for any other reasonably foreseeable loss. These rights cannot be excluded, restricted, or modified.
Nothing in this policy limits any right or remedy you have under Australian Consumer Law.
2. Our 7-Day Satisfaction Guarantee
In addition to your statutory rights, we offer a 7-day satisfaction guarantee. If you are not happy with your generated headshots, contact us within 7 days of your purchase and we will work with you to make it right — whether that means a re-generation, a partial refund, or a full refund depending on the circumstances.
3. Eligible Refund Situations
Full refund guaranteed:
- A technical failure on our part prevents any images from being generated
- You are charged but the service is not delivered within 24 hours with no resolution
- A duplicate charge occurs due to a payment processing error
Refund assessed case by case (within 7 days of purchase):
- You are dissatisfied with the quality or likeness of the generated images
- Fewer images were generated than the plan specified
- Images contain significant artefacts or are clearly unusable
4. Non-Refundable Situations
- Refund request is made more than 7 days after purchase (except where Australian Consumer Law requires otherwise)
- Images were successfully generated and downloaded in full
- Dissatisfaction with AI likeness where images were generated without technical fault (we encourage you to contact us first — we can re-generate)
- Account termination due to violation of our Terms of Service
- Bundle Credits (non-cash, non-transferable) — except where required by law
- Change of mind after full successful delivery
5. How to Request a Refund
- Email hello@snapau.com.au with subject line "Refund Request — [your order ID]"
- Include: the email address you purchased with, a brief description of the issue, and — for quality issues — screenshots or examples of the affected images
- We will acknowledge your request within 4 hours during AEST business hours (Mon–Fri 9am–6pm)
- We will resolve the request within 2 business days
6. Refund Method and Timing
- Refunds are returned to the original payment method via Stripe
- Processing time: 3–5 business days after approval; depending on your bank, the credit may take up to 10 days to appear on your statement
- Stripe processing fees (approximately 1.75%+) may be deducted from partial refunds where applicable
7. Contact
Wise Choice Australasia Pty Ltd
ABN 25 655 601 755 · Sydney NSW, Australia
Email: hello@snapau.com.au
Response time: within 4 hours (AEST business hours)